Three Steps to Selecting the Right Business Telephone System
Effective communication is integral to the success of every business. For every business, therefore, it is of great importance to invest in the right phone system. However, one of the main challenges business managers face when selecting a phone system is the great number of options available. The confusing terminology also makes it harder to tell what would be the appropriate solution for their businesses. This article can help ease the confusion–below we outline the steps to following when choosing an office telephone system.
Evaluate business needs
Before you implement any sort of technology in your business, it’s always important to thoroughly assess the needs. For telephone systems, the first consideration is on the number of phone lines required. How many staff members are going to need a phone? Moreover, are you looking to expand your team soon? It’s important to plan for future expansion if you want to save on the expense of having to install a new telephone system.
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Also think about the important communication capabilities you’ll need, such as video conferencing, voicemail, and call forwarding. While such features may come at an additional cost, they can greatly enhance communication within and outside your company.
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Choose your technology
You may have heard of terminologies such as IP PBX system, EPABX System and VoIP. The technology you choose will depend on the size and type of enterprise, and your preferences as well. PBX systems generally cost more in terms of hardware and installation. However, scaling PBX systems is inexpensive because additional handsets are cheap, and this therefore makes them suitable for larger companies.
VoIP systems on the other hand are not as expensive initially. However, because each handset is relatively pricier than conventional phones, scaling can be more expensive. For companies with multiple locations, a VoIP solution is often the better option, as calls are transmitted through the internet.
Businesses will also need to choose between hosted (cloud) and on-premises phone systems. Cloud systems are recommended for small businesses as the need for buying expensive telephone equipment is eliminated. Businesses are only required to pay a monthly subscription fee to remain connected.
Choose the right dealer
Apart from knowing the right phone system for your business, finding the right dealer is also important. Bear in mind that dealers don’t just supply phone equipment; they also offer installation, maintenance and support services. For this reason, finding an experienced and professional vendor is important. When talking to a vendor, pay attention to how responsive they are. Do they take time to understand what you need? You want to know that should anything go wrong, the dealer’s customer support is dependable.